Senior Salesforce & IT Systems Engineer

ASM Research, An Accenture Federal Services Company; Salem (OR); Híbrido; USD 35.000 - 68.000; Jornada completa

Descripción de la vacante

ASM Research, An Accenture Federal Services Company is seeking an experienced IT professional to provide ongoing technical support for production and development systems, including remote and onsite configurations. You will act as a Tier 3 escalation point for Salesforce issues while mentoring junior team members as needed.

The role requires 8+ years in IT, strong Windows/Office365/SharePoint knowledge, and the ability to translate technical concepts to non-technical stakeholders.

Formación

• 8+ years of experience in information technology, systems administration or other IT related field.
• Associate's degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science, or a related field preferred.
• Professional Certification or License preferred

Responsabilidades

• Serve as the final escalation point for resolving the most complex Salesforce-related issues.
• Identify root causes of Tier 3 cases and resolve them efficiently.
• Support the Knowledge Manager with release-related updates and improvements to Knowledge Articles.
• Collaborate with PDA Salesforce developers and functional team members to address bugs identified by Tier 3 cases.
• Occasionally report to client leadership on high-visibility Tier 3 cases.

Conocimientos

Salesforce

Microsoft Windows

Troubleshooting

Customer service

Cloud infrastructure

Educación

Associate's degree or equivalent

Bachelor's degree preferred

Herramientas

Office 365

SharePoint

Windows Server

Descripción del empleo

ASM Research, An Accenture Federal Services Company is seeking an experienced IT professional to provide ongoing technical support for production and development systems, including remote and onsite configurations. You will act as a Tier 3 escalation point for Salesforce issues while mentoring junior team members as needed.

The role requires 8+ years in IT, strong Windows/Office365/SharePoint knowledge, and the ability to translate technical concepts to non-technical stakeholders.