Senior IT Systems & Salesforce Escalation Specialist

ASM Research, An Accenture Federal Services Company

Austin (TX)

Híbrido

USD 35.000 - 68.000

Jornada completa

Hace 2 días

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Descripción de la vacante

ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to provide ongoing support and maintenance for production and development systems, both remote and onsite, across server and network environments.

The role acts as final escalation for Salesforce-related issues at Tier 3, collaborates with developers to address bugs, and may mentor junior team members while supporting knowledge article updates and client leadership communications.

Formación

Associate's degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science, or a related field preferred.
Professional Certification or License preferred.
8+ years of experience in information technology, systems administration or other IT related field.

Responsabilidades

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite).
Serves as escalation point for Level 1 and Level 2 troubleshooting.
May mentor junior team members.
Final escalation point for resolving the most complex Salesforce-related issues that Tier 1 and Tier 2 agents cannot resolve.
Collaborates with PDA Salesforce developers and functional team members to address bugs identified by Tier 3 cases and tests fixes.