Senior Salesforce Tier 3 Support Engineer

ASM Research, An Accenture Federal Services Company; Olympia (WA); Hybride; USD 35 000 - 68 000; Plein temps

Résumé du poste

ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to provide ongoing technical support and maintenance for production and development systems. The role includes both remote and onsite work, mentoring junior members, and acting as the final escalation for Salesforce-related issues.

The candidate should have 8+ years in IT, strong Windows/Office365/SharePoint/Teams knowledge, and excellent communication skills.

Qualifications

• 8+ years of experience in information technology or related IT field.
• Associate degree or equivalent; Bachelor's preferred in IT.
• Strong knowledge of Microsoft OS and Office365 suite (Windows OS, SharePoint, Teams).
• Excellent communication and customer service skills.

Responsabilités

• Serve as final escalation point for complex Salesforce issues for Tier 3 cases.
• Analyze root causes of Tier 3 issues and resolve promptly.
• Support Knowledge Manager with release updates to Knowledge Articles.
• Collaborate with PDA Salesforce developers and cross-functional teams to address bugs.
• Report to client leadership on high-visibility Tier 3 cases.

Connaissances

Windows OS

Office 365

SharePoint

Teams

Troubleshooting

Cloud infrastructure

Formation

Associate degree

Bachelor's degree in IT

Outils

Salesforce

Description du poste

ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to provide ongoing technical support and maintenance for production and development systems. The role includes both remote and onsite work, mentoring junior members, and acting as the final escalation for Salesforce-related issues.

The candidate should have 8+ years in IT, strong Windows/Office365/SharePoint/Teams knowledge, and excellent communication skills.