Senior Salesforce & IT Systems Engineer
ASM Research, An Accenture Federal Services Company
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Job summary
ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to provide ongoing technical support and maintenance of production and development systems, both remote and onsite.
You will escalate complex Salesforce issues, mentor junior staff, and collaborate with developers and the client to resolve problems and implement improvements. Strong communication and customer service are essential as you translate technical details for non-technical stakeholders.
Qualifications
- 8+ years of experience in information technology, systems administration or related field.
- Associate or higher education in IT; Bachelor's degree preferred.
- Salesforce knowledge and incident management experience.
Responsibilities
- Serve as the final escalation point for resolving the most complex Salesforce-related issues.
- Mentor junior team members and escalate to client leadership as needed.
- Collaborate with PDA Salesforce developers and functional teams to address bugs and test fixes.
- Support release-related updates and contribute to Knowledge Articles.
Skills
Education
Tools
Job description
ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to provide ongoing technical support and maintenance of production and development systems, both remote and onsite.
You will escalate complex Salesforce issues, mentor junior staff, and collaborate with developers and the client to resolve problems and implement improvements. Strong communication and customer service are essential as you translate technical details for non-technical stakeholders.
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