Senior Salesforce & IT Systems Specialist

ASM Research, An Accenture Federal Services Company; Trenton (NJ); Híbrido; USD 35.000 - 68.000; Jornada completa

Descripción de la vacante

ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to serve as the final escalation point for complex Salesforce issues and to mentor junior staff. The role focuses on resolving Tier 3 cases, applying deep Salesforce knowledge, and collaborating with developers and functional teams.

Qualified candidates will have extensive IT experience, strong Microsoft OS skills, and the ability to communicate clearly with non-technical stakeholders.

Formación

• Associate degree or equivalent required; Bachelor's in IT/CS preferred.
• Professional Certification or License preferred.
• 8+ years of IT experience, systems administration, or related field.

Responsabilidades

• Serve as final escalation point for Salesforce Tier 3 issues unresolved by Tier 1/2.
• Utilize Salesforce knowledge to identify root causes and resolve cases efficiently.
• Support Knowledge Manager with release-related updates to Knowledge Articles.
• Collaborate with PDA Salesforce developers and teams to address bugs and test fixes.
• Occasionally report to client leadership on high-visibility Tier 3 cases.

Conocimientos

Customer service

Communication skills

Troubleshooting

Cloud infrastructure knowledge

On-site and remote support

Educación

Associate degree or equivalent

Bachelor's degree in IT / CS preferred

Professional Certification preferred

Herramientas

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Descripción del empleo

ASM Research, An Accenture Federal Services Company, is seeking an experienced IT professional to serve as the final escalation point for complex Salesforce issues and to mentor junior staff. The role focuses on resolving Tier 3 cases, applying deep Salesforce knowledge, and collaborating with developers and functional teams.

Qualified candidates will have extensive IT experience, strong Microsoft OS skills, and the ability to communicate clearly with non-technical stakeholders.