Senior IT Systems Engineer – Salesforce & Escalations
ASM Research, An Accenture Federal Services Company
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Descripción de la vacante
ASM Research, An Accenture Federal Services Company, seeks an experienced IT specialist to provide ongoing support and maintenance of production and development systems, both on-site and remote. You will handle tiered troubleshooting and act as a trusted escalation point for complex issues, while mentoring junior staff.
The role emphasizes Windows environments, Office365, SharePoint, Teams, and cloud infrastructure, with collaboration across development and client teams to ensure reliable
Formación
- Associate's degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science, or a related field preferred.
- Professional Certification or License preferred
- 8+ years of experience in information technology, systems administration or other IT related field.
Responsabilidades
- Serve as the final escalation point for resolving the most complex Salesforce issues.
- Mentor junior team members.
- Support the Knowledge Manager with release-related updates and requested improvements to Knowledge Articles.
- Collaborate with PDA Salesforce developers and functional teams to address bugs identified by Tier 3 cases.
- Occasionally will report to client leadership on high-visibility Tier 3 cases.
Conocimientos
Educación
Descripción del empleo
ASM Research, An Accenture Federal Services Company, seeks an experienced IT specialist to provide ongoing support and maintenance of production and development systems, both on-site and remote. You will handle tiered troubleshooting and act as a trusted escalation point for complex issues, while mentoring junior staff.
The role emphasizes Windows environments, Office365, SharePoint, Teams, and cloud infrastructure, with collaboration across development and client teams to ensure reliable
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