Senior Salesforce & IT Systems Engineer

ASM Research, An Accenture Federal Services Company; Denver (CO); Híbrido; USD 35.000 - 68.000; Jornada completa

Descripción de la vacante

ASM Research, an Accenture Federal Services company, provides ongoing IT support for production and development systems, both remote and onsite, across Windows, Office 365, SharePoint, and cloud storage. The role serves as final escalation for Salesforce issues and mentors junior staff, collaborating with developers and business teams to resolve complex problems.

Applicants typically have a Bachelor's in IT/CS or related field (Associate's acceptable with experience) and 8+ years in IT, with

Formación

• Associate's degree or equivalent experience; Bachelor's degree preferred.
• 8+ years in information technology or IT-related field.
• Certification or license preferred.

Responsabilidades

• Serve as final escalation point for complex Salesforce issues (Tier 3).
• Mentor junior team members and support knowledge articles updates.
• Collaborate with PDA Salesforce developers and business teams to address bugs.
• Report to client leadership on high-visibility cases.

Conocimientos

Windows OS

Office 365/SharePoint

Troubleshooting

Communication

Customer service

Cloud infra/storage

Educación

Bachelor's degree in IT/CS or related field

Associate's degree or equivalent experience

Herramientas

Salesforce

Descripción del empleo

ASM Research, an Accenture Federal Services company, provides ongoing IT support for production and development systems, both remote and onsite, across Windows, Office 365, SharePoint, and cloud storage. The role serves as final escalation for Salesforce issues and mentors junior staff, collaborating with developers and business teams to resolve complex problems.

Applicants typically have a Bachelor's in IT/CS or related field (Associate's acceptable with experience) and 8+ years in IT, with