Tier 3 Salesforce & IT Systems Engineer
ASM Research, An Accenture Federal Services Company
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Résumé du poste
ASM Research, An Accenture Federal Services Company seeks an experienced IT professional to manage complex Salesforce escalations and provide Tier 3 support across production and development environments. The role includes mentoring team members, collaborating with PDA Salesforce developers, and updating knowledge articles.
The candidate should have strong Windows/Office 365/SharePoint/Teams skills, and a background in IT operations with remote/on-site capability.
Qualifications
- 8+ years in information technology or IT-related field.
- Associate's degree or equivalent experience; Bachelor's Degree preferred.
- Professional Certification or License preferred.
- Strong knowledge of Microsoft Operating Systems and Office365/SharePoint/Teams.
Responsabilités
- Serve as final escalation point for the most complex Salesforce issues that Tier 1/2 cannot resolve.
- Mentor junior team members and guide peers on best practices.
- Collaborate with PDA Salesforce developers and functional teams to address bugs and test fixes.
- Provide hardware/software support and implement technology at the OS level across servers and networks.
- Periodically report high-visibility Tier 3 cases to client leadership.
- Assist Knowledge Manager with release-related updates to Knowledge Articles.
Connaissances
Formation
Outils
Description du poste
ASM Research, An Accenture Federal Services Company seeks an experienced IT professional to manage complex Salesforce escalations and provide Tier 3 support across production and development environments. The role includes mentoring team members, collaborating with PDA Salesforce developers, and updating knowledge articles.
The candidate should have strong Windows/Office 365/SharePoint/Teams skills, and a background in IT operations with remote/on-site capability.
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