Senior Salesforce CPQ & Automation Lead

WorkWave; Charlotte (NC); On-site; USD 115,000 - 130,000; Full time

Job summary

WorkWave is seeking a Senior Salesforce Administrator to drive automation, optimize integrations, and safeguard data integrity as the company scales. You will partner with business leaders to streamline core processes, push AI-driven efficiency, and ensure our CRM remains secure and robust.

You will own governance and lifecycle management for releases, enabling teams across Sales, Finance, Customer Support, and Professional Services to operate efficiently.

Qualifications

• 5+ years of direct experience as a Salesforce Administrator.
• Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes.
• Hands-on experience with Salesforce CPQ is required.
• Experience with Certinia (formerly FinancialForce) supporting PSA and/or ERP workflows is highly preferred.

Responsibilities

• Maintain system health: Monitor performance, troubleshoot issues, and apply patches for optimal functionality.
• Ensure data integrity: Conduct data audits, manage migrations, and uphold data hygiene across the organization.
• Manage user access and security: Configure roles, permissions, and access controls for data security and compliance.
• Clean up legacy configuration: Identify and deprecate legacy automation and unused AppExchange packages to simplify Salesforce org.

Skills

Salesforce admin

Automation & AI

Cross-functional collaboration

Security & governance

Education

Salesforce Admin Certification

CPQ Specialist (preferred)

Tools

Salesforce CPQ

Certinia (FinancialForce)

Salesforce Flow

Job description

WorkWave is seeking a Senior Salesforce Administrator to drive automation, optimize integrations, and safeguard data integrity as the company scales. You will partner with business leaders to streamline core processes, push AI-driven efficiency, and ensure our CRM remains secure and robust.

You will own governance and lifecycle management for releases, enabling teams across Sales, Finance, Customer Support, and Professional Services to operate efficiently.