Senior Salesforce Configurator - Remote, Lead & Deliver

CrossCountry Consulting LLC; United States; Remote; USD 85,000 - 150,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Technology stipend

Wellness reimbursement

Job summary

CrossCountry Consulting LLC is seeking a Senior Salesforce Configurator to join its growing Salesforce practice. You will act as a technical leader on projects, guiding teams through discovery to deployment and mentoring junior configurators.

You will collaborate with business analysts and product owners, translate complex processes into scalable declarative configurations, and advocate for best practices and data protection while delivering business value to clients.

Qualifications

• 5+ years of experience in Salesforce.com.
• 5+ years of systems consulting experience.
• Strong understanding of key business processes such as Sales, Service, and Experience Clouds.
• Expert Salesforce configurator.
• Ability to work within a team environment, supported by strong communication skills.
• Well-organized, results-driven, and eager to solve difficult problems.
• Excellent organizational, verbal, presentation/facilitation, and written communication skills.
• Willingness to travel for team events as needed.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.

Responsibilities

• Understand business goals and support discovery sessions.
• Collaborate closely with the Business Analyst or Product Owner to refine and prioritize user stories and features, providing technical insights to ensure they are achievable.
• Analyze complex, holistic business processes and break them down into smaller, manageable, and actionable requirements.
• Serve as the primary subject matter expert for declarative capabilities, including advanced Flow and other platform functionality.
• Champion solutions that are scalable, maintainable, and reduce technical debt, showcasing an architectural mindset.
• Lead configuration efforts, setting the team up for success by championing best practices and naming conventions.
• Collaborate with the development team to define the interaction between declarative configurations and custom code.
• Mentor and guide junior configurators, resolving blockers and serving as a technical escalation point.
• Actively prepare for and lead client discussions, offering strategic technical recommendations with a focus on business value.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Skills

Salesforce.com

Systems consulting

Sales Cloud

Service Cloud

Experience Cloud

Flow

Tools

AI tools

Job description

CrossCountry Consulting LLC is seeking a Senior Salesforce Configurator to join its growing Salesforce practice. You will act as a technical leader on projects, guiding teams through discovery to deployment and mentoring junior configurators.

You will collaborate with business analysts and product owners, translate complex processes into scalable declarative configurations, and advocate for best practices and data protection while delivering business value to clients.