Salesforce Senior Consultant

CrossCountry Consulting; United States; On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company matching

Tech stipends

Parental/maternity leave

Wellness reimbursements

Job summary

CrossCountry Consulting is seeking a Senior Salesforce Configurator with 6+ years of experience to lead configurations and guide the project team through discovery to deployment. You will act as a subject-matter expert and mentor teammates on declarative capabilities, architecture, and best practices.

You will partner with analysts and product owners to refine stories, drive technical decisions, and deliver scalable, AI-enabled solutions while upholding data protection and professional

Qualifications

• 5+ years of Salesforce.com experience.
• 5+ years in systems consulting.
• Familiar with Sales, Service, and Experience Clouds.

Responsibilities

• Lead configuration efforts and champion best practices.
• Guide project team and client through full lifecycle from discovery to deployment.
• Mentor junior configurators and serve as technical escalation point.
• Prepare for and lead client discussions with strategic technical recommendations.
• Develop AI-enabled solutions in line with company policy and data protection.

Skills

Salesforce.com

Systems consulting

Sales Cloud

Service Cloud

Experience Cloud

Declarative configurations

AI tools awareness

Mentoring

Team collaboration

Job description

Senior Salesforce Configurator

We are seeking a Senior Salesforce Configurator with 6+ years of relevant experience to join our Salesforce practice. This role is designed for a highly skilled configurator who can serve as a key technical leader on projects. As a Senior Configurator, you will act as a subject‑matter expert and mentor, guiding the project team and client through the full project lifecycle, from discovery through deployment.

What You’ll Do

• Understand business goals and support discovery sessions.
• Collaborate closely with the Business Analyst or Product Owner to refine and prioritize user stories and features, providing technical insights to ensure they are achievable.
• Analyze complex, holistic business processes and break them down into smaller, manageable, and actionable requirements.
• Serve as the primary subject‑matter expert for declarative capabilities, including advanced Flow and other platform functionality.
• Champion solutions that are scalable, maintainable, and reduce technical debt, showcasing an architectural mindset.
• Lead configuration efforts, setting the team up for success by championing best practices and naming conventions.
• Collaborate with the development team to define the interaction between declarative configurations and custom code.
• Mentor and guide junior configurators, resolving blockers and serving as a technical escalation point.
• Actively prepare for and lead client discussions, offering strategic technical recommendations with a focus on business value.
• Contribute to developing and implementing firm‑approved, AI‑enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

What You’ll Bring

• 5+ years of experience in Salesforce.com.
• 5+ years of systems consulting experience.
• Strong understanding of key business processes such as Sales, Service, and Experience Clouds.
• Expert Salesforce configurator.
• Ability to work within a team environment, supported by strong communication skills.
• Well‑organized, results‑driven, and eager to solve difficult problems.
• Excellent organizational, verbal, presentation/facilitation, and written communication skills.
• Willingness to travel for team events as needed.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm‑approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.

Qualifications

• Experience in a consulting or professional services environment is preferred.

Compensation

The compensation range for this role is estimated at $85,000 - $150,000 per year plus annual bonus and additional benefits.

Benefits Summary

The total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well‑being. For detailed information, please visit our dedicated benefits site.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.