Senior Salesforce Solutions Architect

CrossCountry Consulting; United States; On-site; USD 145,000 - 235,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) with company matching

Parental and maternity leave

Technology stipends

Wellness reimbursement

Job summary

CrossCountry Consulting is seeking a seasoned Salesforce consultant to design, implement, and optimize Salesforce solutions for client organizations in the United States. You will lead project teams, manage budgets and timelines, and ensure successful go-lives and user adoption.

You will work hands-on with Salesforce configurations, drive change management, and collaborate with senior leaders to deliver tailored, high-impact solutions.

Qualifications

• 8+ years of professional services experience.
• Experience implementing Salesforce and leading optimization projects.
• Experience across planning, design, training, testing, go-live, and PM.
• Proven expertise in business process analysis and solution design.
• Salesforce clouds experience: Sales, Service, Experience, Marketing; CPQ.

Responsibilities

• Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, and budgets throughout all lifecycle phases.
• Lead and consult on Salesforce configurations, taking a hands-on role in all aspects of the process.
• Act as the primary driver of the project, leading the project team while also performing configuration tasks.
• Take ownership of the technical aspects of the project, ensuring successful implementation.
• Guide customers through the change management process and provide resources for a smooth transition.
• Oversee delivery quality and manage risks, supervising junior team members.
• Coordinate configuration, testing, go-live prep, and third‑party app integrations.
• Perform business analysis to design and implement Salesforce within the client environment.
• Assist in preparing baseline SOWs or change orders as needed.
• Contribute to AI-enabled solutions in line with company policies.

Skills

Salesforce configurations

Project management

Business process analysis

Client relationships

AI tools adoption

Continuous learning mindset

Education

Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field

Tools

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

Salesforce CPQ

Microsoft Office

Job description

CrossCountry Consulting is seeking a seasoned Salesforce consultant to design, implement, and optimize Salesforce solutions for client organizations in the United States. You will lead project teams, manage budgets and timelines, and ensure successful go-lives and user adoption.

You will work hands-on with Salesforce configurations, drive change management, and collaborate with senior leaders to deliver tailored, high-impact solutions.