Senior Salesforce & Business Apps Operations Lead

Okta; Manila (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Okta is seeking an experienced Senior Business Applications Administrator to anchor the health, configuration, and ongoing support of our Salesforce ecosystem and integrated business applications.

You will support critical GTM functions—Sales, Marketing, Customer Success, and CPQ—ensuring system stability, data integrity, and peak user productivity, while championing operational excellence and leveraging AI to modernize incident triaging.

Responsibilities

• Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs.
• AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate root‑cause analysis, automate repetitive support workflows, and optimize ticket triage.
• Critical Period Support: Provide dedicated operational readiness and real‑time support during high‑stakes business periods, including fiscal month‑end and quarter‑end close cycles.
• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.

Job description

Okta is seeking an experienced Senior Business Applications Administrator to anchor the health, configuration, and ongoing support of our Salesforce ecosystem and integrated business applications.

You will support critical GTM functions—Sales, Marketing, Customer Success, and CPQ—ensuring system stability, data integrity, and peak user productivity, while championing operational excellence and leveraging AI to modernize incident triaging.