Remote Senior Salesforce & AI-Driven Apps Administrator

Okta; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

The World's Identity Company is seeking a seasoned Senior Business Applications Administrator to own the Salesforce ecosystem and connected business applications. You will support GTM functions—Sales, Marketing, Customer Success, and CPQ—ensuring data integrity and peak user productivity.

In this role, you will serve as the escalation point for frontline teams, drive operational excellence, and harness AI tools to modernize incident triage and automate workflows across a global enterprise stack.

Qualifications

• 4+ years of hands‑on experience in business systems administration or technical application support within enterprise environments.

Responsibilities

• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications with SLAs.
• Leverage AI platforms to accelerate root-cause analysis and automate support workflows.
• Provide real‑time operational readiness during month‑end and quarter‑end closes.
• Mentor frontline system administrators and support analysts.
• Manage user provisioning, security controls, workflows, custom objects, and reports/dashboards.

Skills

Salesforce Admin

Sales Cloud

Flow Builder

Data Loader

Security & SOX

Education

Bachelor's degree in Information Systems or related

Tools

ServiceNow

Jira Service Management

Gearset

Job description

The World's Identity Company is seeking a seasoned Senior Business Applications Administrator to own the Salesforce ecosystem and connected business applications. You will support GTM functions—Sales, Marketing, Customer Success, and CPQ—ensuring data integrity and peak user productivity.

In this role, you will serve as the escalation point for frontline teams, drive operational excellence, and harness AI tools to modernize incident triage and automate workflows across a global enterprise stack.