Senior Salesforce Business Analyst — Lead-to-Cash & Tableau

BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot); Northern (KY); Hybrid; USD 112,000 - 154,000; Full time

Job summary

GAF, a leading building products company, seeks an IT Senior Business Analyst focusing on Salesforce and Analytics to drive complex requirements, process design, and architectural strategies across Sales Cloud, Service Cloud, and Data Cloud.

You will lead discovery sessions, author detailed user stories, and streamline Tableau-based insights, while guiding offshore teams and stakeholders from C-level to staff. A strong background in Lead-to-Cash within manufacturing or supply chain is essential.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration (IT emphasis) or equivalent experience.
• 5+ years of dedicated Business Analysis experience, with at least 3+ years actively driving projects in the Salesforce ecosystem.
• Demonstrated track record with Lead-to-Cash implementations in enterprise manufacturing, durable goods, or supply chain environments.
• Functional familiarity with Salesforce Data Cloud, Slack App integration, and Tableau/Data Cloud-powered analytics.
• Strong working knowledge of security models, Lightning Web Components, REST/SOAP APIs, and CI/CD tools.

Responsibilities

• Lead discovery workshops, interviews, and process design sessions across cross-functional business units.
• Author user stories, functional specs, process diagrams, and UX wireframes for diverse audiences.
• Define solution architectures across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.
• Modernize reporting with Tableau and integrated Slack workflows.
• Evaluate Salesforce Flow configurations to protect scalability; collaborate with onshore/offshore teams; lead UAT.

Skills

Salesforce experience

Requirements gathering

Process design

Stakeholder communication

UAT/testing

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration (IT emphasis)

Tools

Jira

Azure DevOps

Lucidchart

Miro

Tableau

Slack

Salesforce Data Cloud

AutoRABIT

Copado

DevOps Center

Job description

GAF, a leading building products company, seeks an IT Senior Business Analyst focusing on Salesforce and Analytics to drive complex requirements, process design, and architectural strategies across Sales Cloud, Service Cloud, and Data Cloud.

You will lead discovery sessions, author detailed user stories, and streamline Tableau-based insights, while guiding offshore teams and stakeholders from C-level to staff. A strong background in Lead-to-Cash within manufacturing or supply chain is essential.