Business Analyst - Salesforce

Blue5Green; Plainsboro Township (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Blue5Green seeks a Business Analyst to bridge business stakeholders and the Salesforce engineering team in Plainsboro Township, NJ. You will lead discovery, requirements elicitation, and process analysis, crafting user stories with clear acceptance criteria and coordinating UAT with business users.

You will work closely with Salesforce Architects and Developers to validate feasibility, maintain traceability from requirements to release, and ensure successful delivery in an Agile/Scrum

Qualifications

• Proven Salesforce/CRM functional experience with Sales Cloud and related capabilities.
• Strong eliciation, process mapping, and user-story writing skills.
• Expertise in defining acceptance criteria and coordinating UAT.
• Excellent stakeholder management and client-facing communication.

Responsibilities

• Bridge between business stakeholders and Salesforce engineering teams.
• Lead discovery, elicitation, and requirements workshops.
• Translate needs into user stories, requirements, flows, and business rules.
• Maintain traceability from requirements through development, testing, UAT, and release.
• Coordinate UAT with business users and drive issue resolution.
• Create and maintain BRD/FRD, process maps, and data requirements.

Skills

Salesforce/CRM

Requirements elicitation

Process mapping

User stories

Acceptance criteria

UAT

Stakeholder management

Agile/Scrum

Jira

Confluence

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Act as the bridge between business stakeholders and the Salesforce engineering team. The Business Analyst will lead discovery, requirements elicitation, process analysis, user-story definition, acceptance criteria, UAT coordination, and stakeholder alignment. Strong communication is a non-negotiable requirement.

Key Responsibilities

• Work directly with U.S.-based business stakeholders and product owners to understand business objectives, pain points, and desired outcomes.
• Lead requirement-gathering workshops, interviews, walkthroughs, and process-discovery sessions.
• Translate business needs into clear user stories, functional requirements, process flows, acceptance criteria, and business rules.
• Maintain traceability from business requirements through development, testing, UAT, and release.
• Partner with Salesforce Architects and Developers to validate feasibility and clarify requirements.
• Perform current-state/future-state analysis, gap analysis, and process optimization.
• Facilitate backlog refinement, sprint planning, demos, UAT preparation, and business sign-off activities.
• Coordinate UAT with business users, manage feedback, and drive issue clarification and resolution.
• Identify dependencies, assumptions, risks, and decisions requiring stakeholder action.
• Create and maintain BRD/FRD, user stories, process maps, data requirements, and functional documentation as appropriate.
• Use Jira, Confluence, or equivalent tools to manage requirements and delivery artifacts.
• Communicate complex functional topics clearly to both business and technical audiences.

Required Skills & Experience

• Strong Salesforce/CRM functional experience with understanding of Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, or relevant Salesforce capabilities.
• Excellent requirement elicitation, process mapping, user-story writing, acceptance-criteria definition, and UAT skills.
• Strong stakeholder management and client-facing communication.
• Experience working in Agile/Scrum environments.
• Experience with Jira and Confluence.
• Investment Banking, Wealth Management, Capital Markets, Banking, or Financial Services experience is preferred for BFSI programs.
• Salesforce Business Analyst, Administrator, or other relevant certification is a plus.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline is preferred. Equivalent professional experience may be considered.