Salesforce Business Analyst

TechDigital Group; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group in Washington, DC is seeking a Salesforce Business Analyst to translate complex business needs into clear requirements and actionable solutions.

You will collaborate with Product Owners, Architects, and delivery partners to ensure Salesforce implementations align with strategic goals, deliverables across SAFe Agile teams, and rigorous acceptance criteria for every release.

Qualifications

• Proven experience as a Business Analyst on Salesforce implementation.
• Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred).
• Experience with Agile/SAFe delivery environments and backlog management tools.

Responsibilities

• Create epics, user stories, and acceptance criteria.
• Maintain product backlog and backlog refinement outputs.
• Document functional and business requirements.
• Develop process flows, business workflows, and solution diagrams.
• Prepare UAT plans, test scenarios, and validation reports.
• Create traceability matrices linking requirements to functionality.

Skills

Salesforce

Agile/SAFe

Requirements analysis

Stakeholder engagement

Documentation

Backlog management

Process modeling

Tools

Azure DevOps

Jira

Job description

The Salesforce Business Analyst is expected to produce and maintain:

• Epics, user stories, and acceptance criteria
• Product backlog and backlog refinement outputs
• Functional and business requirements documentation
• Process flows, business workflows, and solution diagrams
• UAT plans, test scenarios, and validation reports
• Traceability matrices linking requirements to delivered functionality

Required Qualifications & Experience

• Proven experience as a Business Analyst on Salesforce implementation
• Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)
• Experience working in Agile/SAFe delivery environments
• Strong skills in requirements analysis, stakeholder engagement, and documentation
• Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

Key Competencies

• Strong analytical and problem-solving skills
• Ability to translate complex business requirements into actionable solutions
• Excellent stakeholder engagement and communication skills
• Strong attention to detail and quality assurance mindset
• Ability to operate across multiple workstreams in a complex program environment

Engagement Model Expectations

• Work closely with IFC Product Owners, Architects, and implementation partners
• Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
• Enable alignment between business requirements and system design across releases
• Contribute to continuous improvement of business analysis practices within the program

Tools & Technologies

• Agile delivery tools: Azure DevOps, Jira, or equivalent
• Documentation tools for requirement and process modeling
• Familiarity with Salesforce platform architecture and configuration concepts