Senior Salesforce Business Analyst Hybrid Transformation

State of Maryland

Baltimore (MD)

Hybrid

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Subsidized health benefits forContract

State subsidy 75% of premium

Dental coverage option

Life insurance available

Leave accrual: 1 hour per 30 hours; 40

Job summary

The Maryland Insurance Administration (MIA) seeks a contractual Senior Salesforce Business Analyst to lead requirements elicitation, design scalable Salesforce processes, and drive digital transformation across the agency. You will collaborate with cross-functional teams to maximize the Salesforce investment and align it with long-term goals.

Responsibilities include workshops, process mapping, data governance, UAT ownership, and change management.

Qualifications

Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
Notes: substitutions allowed per state requirements (high school diploma or equivalency + coursework) to fulfill experience.
Bachelor’s degree substitution available per notes (IT field) and related experience as described.

Responsibilities

Lead workshops/interviews to elicit true business needs and translate requirements into user stories and specs.
Map current-state workflows and design future-state Salesforce processes to reduce friction.
Collaborate with Salesforce Admins/Developers/Architects to design scalable, out-of-the-box solutions first.
Define data requirements and build reports/dashboards for leadership insights.
Own UAT process, create test scripts, coordinate with business users and ensure acceptance criteria are met.
Develop training materials and enable stakeholders; communicate system updates.