SENIOR SALESFORCE BUSINESS ANALYST , CONTRACTUAL (IT Systems Technical Specialist)

DGS Office of External Affairs; Baltimore (MD); Hybrid; USD 83,000 - 117,000; Full time

Job summary

The Maryland Insurance Administration seeks a Senior Salesforce Business Analyst (contract) to lead requirements elicitation, process optimization, and solution design across the agency's Salesforce ecosystem.

This Grade 21 position, based in Baltimore City or hybrid, will collaborate with cross-functional teams to drive digital transformation, ensure data integrity, manage user acceptance testing, and drive platform adoption through change management and training.

Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining software systems.
• Salesforce Certified Business Analyst or Administrator certification.
• Experience in requirements elicitation, process mapping, and solution design.
• Experience with User Acceptance Testing (UAT) and testing coordination.
• Experience in change management and stakeholder training.

Responsibilities

• Lead requirements elicitation, process optimization, and solution design across the agency's Salesforce ecosystem.
• Collaborate with cross‑functional teams to drive digital transformation and ensure data integrity.
• Manage user acceptance testing and coordinate testing activities.
• Drive platform adoption through change management and training.

Skills

UAT coordination

Requirements elicitation

Process mapping

Solution design

Change management

Stakeholder training

Salesforce certification

Salesforce

Tools

Salesforce

Job description

The Maryland Insurance Administration seeks a Senior Salesforce Business Analyst (contractual) to lead requirements elicitation, process optimization, and solution design across the agency's Salesforce ecosystem. This Grade 21 position, based in Baltimore City or hybrid, will collaborate with cross-functional teams to drive digital transformation, ensure data integrity, manage user acceptance testing, and drive platform adoption through change management and training.

Key qualifications:

• Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software
• Salesforce Certified Business Analyst or Administrator certification
• Requirements elicitation, process mapping, and solution design experience
• User Acceptance Testing (UAT) and testing coordination experience
• Change management and stakeholder training experience