Senior Salesforce Business Analyst

Tenth Revolution Group; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Tenth Revolution Group in Austin, TX seeks a Senior Salesforce Business Analyst to drive requirements gathering, process optimization, and Salesforce solution design across multiple business units. The role partners with admins, developers, and PMs to deliver scalable Salesforce configurations.

The ideal candidate brings 5+ years of Salesforce experience, strong business analysis skills, and the ability to translate complex needs into actionable user stories as part of an Agile team.

Qualifications

• 5+ years hands-on Salesforce experience in a business/functional analyst role.
• Strong business analysis background with process mapping and requirements documentation.
• Proven ability to facilitate stakeholders and translate needs into Salesforce solutions.
• Experience across Sales Cloud and Service Cloud; ability to translate complex requirements into scalable designs.
• Understanding of Salesforce data models, workflows, validation rules, and automation tools.

Responsibilities

• Lead requirements gathering sessions and document business processes as user stories and functional specs.
• Collaborate with admins, developers, and PMs to design scalable Salesforce solutions.
• Perform gap analysis and recommend best-practice Salesforce configurations.
• Manage backlog refinement, sprint planning, and UAT in an Agile environment.
• Align cross-functionally to ensure successful solution delivery across business units.
• Serve as SME on Salesforce capabilities, data structures, and process design.
• Support change management including training and user adoption plans.
• Coordinate with integration teams, especially for middleware like MuleSoft.

Skills

Salesforce experience

Business analysis

Stakeholder facilitation

Requirements documentation

Communication

Tools

Mulesoft

Job description

Senior Salesforce Business Analyst – Austin, TX (Onsite 3 Days/Week)

Location: Austin, TX

Work Arrangement: Hybrid – 3 days onsite, 2 days remote

Position Type: Full-Time

Experience Level: Senior

About the Role

We are seeking a highly skilled Senior Salesforce Business Analyst to join our team in Austin, TX. This role will drive requirements gathering, process optimization, and Salesforce solution design across multiple business units. The ideal candidate brings a strong business analysis background, deep Salesforce expertise, and the ability to partner with both technical and non‑technical stakeholders to improve operational efficiency and deliver scalable solutions.

Key Responsibilities

• Lead requirements gathering sessions, documenting business processes and translating them into clear user stories and functional specifications.
• Partner with Salesforce administrators, developers, and project managers to design scalable, high‑quality Salesforce solutions.
• Conduct gap analysis and recommend best‑practice Salesforce configurations and enhancements.
• Manage backlog refinement, sprint planning, and UAT activities in an Agile environment.
• Facilitate cross-functional alignment among business stakeholders to ensure successful solution delivery.
• Serve as a subject‑matter expert on Salesforce capabilities, data structures, and process design.
• Support change management efforts including training, documentation, and user adoption strategies.
• Collaborate with integration teams, especially when involving Mulesoft or other middleware tools.

Required Qualifications

• 5+ years of hands‑on Salesforce experience in a business analyst or functional analyst role.
• Strong business analysis background, including process mapping, requirements documentation, and stakeholder facilitation.
• Proven experience working across Sales Cloud, Service Cloud, or related Salesforce clouds.
• Ability to translate complex business requirements into scalable Salesforce solutions.
• Strong understanding of Salesforce data models, workflows, validation rules, and automation tools.
• Excellent communication, analytical, and problem‑solving skills.

Preferred Qualifications

• Manufacturing industry experience or familiarity with manufacturing‑related business processes.
• Salesforce certifications, such as: Salesforce Certified Administrator, Salesforce Advanced Administrator, Salesforce Business Analyst, Salesforce Platform App Builder
• Experience with Mulesoft integrations or similar middleware platforms.
• Understanding of enterprise system integrations, APIs, and data flows.
• Agile/Scrum experience (CSM or similar certification is a plus).