Senior Salesforce App Administrator - Higher Ed

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

The University of North Carolina at Greensboro seeks a Salesforce Application Administrator to manage the Salesforce-based Ascend CRM, supporting Advancement operations and campus stakeholders. The role emphasizes security, access control, and governance across enterprise applications.

Responsibilities include lifecycle management, integrations, data integrity, and vendor coordination while adhering to FERPA, HIPAA, SOX, and PCI regulations in a university setting.

Qualifications

• Masters degree with 2-4 years of experience, or Bachelors with 3-5 years of experience.
• Experience as Salesforce Administrator in higher education or nonprofit environment preferred.
• Certification (Salesforce Administrator) preferred OR equivalent experience.

Responsibilities

• Serve as the institutional Application Administrator for Salesforce-based CRM (Kindhtess Ascend).
• Manage lifecycle, security, access, data integrity, and integrations.
• Ensure compliance with FERPA, HIPAA, SOX, PCI and other regulations.

Skills

Salesforce Administration

Vendor management

Security & compliance

CRM governance

Education

Master's degree

Bachelor's degree

Tools

Salesforce

Kindess Ascend/Known Ascend

Affinaquest

Agile Accelerator

Power BI

Job description

The University of North Carolina at Greensboro seeks a Salesforce Application Administrator to manage the Salesforce-based Ascend CRM, supporting Advancement operations and campus stakeholders. The role emphasizes security, access control, and governance across enterprise applications.

Responsibilities include lifecycle management, integrations, data integrity, and vendor coordination while adhering to FERPA, HIPAA, SOX, and PCI regulations in a university setting.