Salesforce Application Administrator

The University of North Carolina at Greensboro

Greensboro (NC)

On-site

USD 70,000 - 110,000

Full time

13 days ago

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Job summary

The University of North Carolina at Greensboro seeks a Salesforce Application Administrator to manage the Salesforce-based Ascend CRM, supporting Advancement operations and campus stakeholders. The role emphasizes security, access control, and governance across enterprise applications.

Responsibilities include lifecycle management, integrations, data integrity, and vendor coordination while adhering to FERPA, HIPAA, SOX, and PCI regulations in a university setting.

Qualifications

Masters degree with 2-4 years of experience, or Bachelors with 3-5 years of experience.
Experience as Salesforce Administrator in higher education or nonprofit environment preferred.
Certification (Salesforce Administrator) preferred OR equivalent experience.

Responsibilities

Serve as the institutional Application Administrator for Salesforce-based CRM (Kindhtess Ascend).
Manage lifecycle, security, access, data integrity, and integrations.
Ensure compliance with FERPA, HIPAA, SOX, PCI and other regulations.

Skills

Salesforce Administration

Vendor management

Security & compliance

CRM governance

Education

Master's degree

Bachelor's degree

Tools

Salesforce

Kindess Ascend/Known Ascend

Affinaquest

Agile Accelerator

Power BI

Job description

Position Information

Position Number 997944

Functional Title Salesforce Application Administrator

Position Type Staff

Position Eclass EP - EHRA 12 mo leave earning

University Information Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG's mission, foster communication, and secure philanthropic support.

We are responsible for:

Building pride and tradition among alumni, faculty, staff, students, families, and community members
Developing life long relationships
Building advocacy
Branding and awareness
Securing private and public financial support

Position Summary

This position serves as the institutional Application Administrator and IT System Administrator for University Advancement's Kindsight Ascend CRM, built on Salesforce. The role partners closely with Advancement Operations, frontline fundraisers, and campus stakeholders to translate fundraising and engagement needs into scalable, secure, and well-governed CRM functionality.

System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may elevate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.

This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to University standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).

This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross‑training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.

Minimum Qualifications

Mid- to late-career with Masters and 2-4 yrs experience.
Bachelors and 3-5 yrs experience; or equivalent combination of education and experience.

Preferred Qualifications

5+ years of experience serving as a Salesforce Administrator, with a strong preference for experience with Kindsight Ascend or Affinaquest AdvancementRM, in a higher education or nonprofit environment.
Salesforce Administrator certification (or equivalent experience) preferred.
Experience managing vendor relationships, integrations, audits, and institution-wide system changes.
Experience managing CRM platforms in partnership with functional business owners.
Experience using the following tools and technologies: Agile Accelerator, Power BI

Recruitment Range