Senior Salesforce Administrator - Higher Ed CRM

The University of North Carolina; Greensboro (NC); Hybrid; USD 85,000 - 105,000; Full time

Job summary

The University of North Carolina at Greensboro seeks an institutional Application Administrator and IT System Administrator for University Advancement’s Salesforce-based Kindsight Ascend CRM. The role partners with Advancement Operations and frontline fundraisers to translate fundraising needs into scalable, secure CRM functionality.

You will own privileged access, configure security, manage upgrades, and ensure data integrity and compliance with FERPA, HIPAA, SOX, PCI, and related regulations.

Qualifications

• ,
• Mid- to late-career with a Master's degree and 2–4 years of experience.
• Bachelor's degree with 3–5 years experience or equivalent combination.
• 5+ years of experience as Salesforce Administrator, pref. with Kindsight Ascend or Affinaquest AdvancementRM, in a higher education or nonprofit environment.
• Experience managing vendor relationships, integrations, audits, and institution-wide system changes.
• Experience managing CRM platforms in partnership with functional business owners.
• Experience using Agile Accelerator, Power BI.

Responsibilities

• Acts as the system owner for University Advancement’s Salesforce org, including administration of core objects, record types, page layouts, validation rules, and related integrations.
• Owns Salesforce configuration (metadata), workflow/automation design (e.g., Flow), security roles, profiles/permission sets, and data governance standards.
• Serves as the primary administrator and point of coordination for Kindsight Ascend upgrades, releases, and vendor support.
• Independently implements and maintains configuration standards that affect multiple departments and campus units.
• Leads continuous improvement of the Advancement CRM platform by proactively identifying opportunities to streamline fundraising workflows, reduce manual processes, and improve data quality and user experience across University Advancement.
• Ensures configuration changes do not disrupt downstream systems or integrations.
• Supports end user business activities as needed and answers questions about system behavior (errors, features, and configuration options).
• Supports application-level reporting and analytics using Salesforce data, including reports and dashboards, and provides ad hoc reporting to campus constituents using an appropriate mix of Salesforce and enterprise reporting tools.
• Partners with Advancement stakeholders to ensure Salesforce data supports metrics related to fundraising performance, pipeline management, constituent engagement, and campaign reporting.
• Acts as backup administrator for designated Advancement & Communications applications.

Skills

Salesforce Administration

Vendor management

CRM integrations

Data governance

Education

Master's degree

Bachelor's degree

Tools

Kindsight Ascend

Affinaquest AdvancementRM

Agile Accelerator

Power BI

Job description

The University of North Carolina at Greensboro seeks an institutional Application Administrator and IT System Administrator for University Advancement’s Salesforce-based Kindsight Ascend CRM. The role partners with Advancement Operations and frontline fundraisers to translate fundraising needs into scalable, secure CRM functionality.

You will own privileged access, configure security, manage upgrades, and ensure data integrity and compliance with FERPA, HIPAA, SOX, PCI, and related regulations.