Senior Salesforce Analyst — Drive CRM Optimization & Insights

Gogo; Broomfield (CO); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision

Immediate vesting 401k

Paid time off

Employee Stock Purchase Plan

Volunteer time off

Job summary

Gogo in Broomfield, CO is seeking a Salesforce Analyst to optimize our Salesforce platform and act as a trusted administrator and business partner. You will collaborate with stakeholders, developers, and end users to deliver scalable solutions aligned with company goals.

The role emphasizes data reporting, user onboarding, and system enhancements to drive operational efficiency. A strong background in Salesforce and problem-solving is required.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5+ years hands-on Salesforce Administrator experience.
• Experience configuring Salesforce including security, user management, reporting, dashboards, and customization.
• Salesforce Certified Administrator certification preferred.

Responsibilities

• Serve as the primary point of contact for Salesforce end users, providing ongoing support and issue resolution.
• Partner with cross-functional teams to gather requirements and implement Salesforce enhancements.
• Develop and maintain reports, dashboards, and data visualizations for decision-making.
• Collaborate with architects and developers to test, validate, and deploy new functionality including UAT.
• Support onboarding and training initiatives to increase Salesforce adoption.
• Create and maintain training materials and user guides.
• Manage Salesforce administrative functions: users, roles, profiles, permission sets.
• Perform routine system audits and assist with upgrades and release readiness.
• Configure objects, fields, layouts, validation rules, approvals, and workflows.
• Identify opportunities to automate and optimize business processes.
• Contribute to the scalability of Gogo's enterprise systems.

Skills

Salesforce administration

Security and user management

Reporting and dashboards

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Salesforce Certified Administrator

Salesforce configuration

Job description

Gogo in Broomfield, CO is seeking a Salesforce Analyst to optimize our Salesforce platform and act as a trusted administrator and business partner. You will collaborate with stakeholders, developers, and end users to deliver scalable solutions aligned with company goals.

The role emphasizes data reporting, user onboarding, and system enhancements to drive operational efficiency. A strong background in Salesforce and problem-solving is required.