Senior Salesforce Analyst – Dashboards, UAT & Automation

Gogo; Denver (CO); On-site; USD 96,000 - 120,000; Full time

Job summary

Gogo is transforming how people connect in the sky through innovative connectivity and technology solutions for business aviation. As a Senior Salesforce Analyst, you will ensure the Salesforce platform supports employees, drives operational efficiency, and enables growth across the organization.

You will work with cross-functional teams to implement enhancements, build reports and dashboards, and help with onboarding, training, and platform upgrades.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
• 5+ years of hands-on Salesforce Administrator experience.
• Experience supporting and configuring Salesforce in a business environment.
• Experience with Salesforce administration including security, user management, reporting, dashboards, and platform customization.
• Strong understanding of Salesforce best practices and platform capabilities.
• Experience with data management, including data imports, exports, migration, and data quality initiatives.
• Ability to analyze business requirements, navigate ambiguity, and develop scalable solutions.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills with the ability to collaborate across technical and non-technical teams.
• Salesforce Certified Administrator certification strongly preferred.

Responsibilities

• Serve as the primary point of contact for Salesforce end users, providing ongoing support and issue resolution.
• Partner with cross-functional teams to gather requirements and implement Salesforce enhancements.
• Develop and maintain reports, dashboards, and data visualizations to support decisions.
• Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality (UAT).
• Support user onboarding and training to increase Salesforce adoption.
• Create and maintain training materials, user guides, and best practices documentation.
• Manage Salesforce administrative functions: users, roles, profiles, permission sets, and maintenance.
• Perform routine system audits and assist with upgrades and release readiness.
• Configure Salesforce objects, fields, layouts, record types, validation rules, approvals, and workflows.
• Identify opportunities to automate and optimize business processes in Salesforce.
• Contribute to the overall success and scalability of Gogo's enterprise systems.

Skills

Salesforce admin experience

Business communication

Analytical skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Salesforce

Job description

Gogo is transforming how people connect in the sky through innovative connectivity and technology solutions for business aviation. As a Senior Salesforce Analyst, you will ensure the Salesforce platform supports employees, drives operational efficiency, and enables growth across the organization.

You will work with cross-functional teams to implement enhancements, build reports and dashboards, and help with onboarding, training, and platform upgrades.