Salesforce Analyst & Admin — Drive Config & Automation

Rocket Homes Real Estate LLC; Detroit (MI); On-site; USD 85,000 - 100,000; Full time

Job summary

Bedrock seeks a Salesforce Analyst/Administrator (Applications Analyst) to administer Salesforce and related business applications, gather requirements, and support enhancements across leasing, development, legal, and operations. You will collaborate with the Applications team to ensure solutions meet business needs.

The role requires a Bachelor’s degree (or equivalent), 4+ years of Salesforce experience, and Salesforce Administrator Certification, with strong analytical and communication

Qualifications

• Bachelor's degree in Computer Science, Business, Information Systems, or a related field, or equivalent work experience.
• Minimum 4 years of experience administering Salesforce or a comparable enterprise application platform.
• Salesforce Administrator Certification required.
• Experience gathering and documenting business requirements and developing technical specifications.

Responsibilities

• Respond to user requests, support tickets, and application issues while documenting progress and resolutions.
• Administer Salesforce and related applications, including user setup, security, configuration, and ongoing platform maintenance.
• Perform business and technical requirements gathering and document technical specifications, workflows, and business processes.
• Provide second-level application support and coordinate issue escalation with vendors and technology partners as needed.
• Collaborate with project teams using standard project management and development tools to support application enhancements and implementations.
• Support testing, deployment, and validation activities associated with application changes and enhancements.

Skills

Salesforce administration

Requirements gathering

Technical specifications

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

Bedrock seeks a Salesforce Analyst/Administrator (Applications Analyst) to administer Salesforce and related business applications, gather requirements, and support enhancements across leasing, development, legal, and operations. You will collaborate with the Applications team to ensure solutions meet business needs.

The role requires a Bachelor’s degree (or equivalent), 4+ years of Salesforce experience, and Salesforce Administrator Certification, with strong analytical and communication