Senior Salesforce Admin - Service Cloud, AI Aided, Remote

Homebase; Georgia; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Stock options and 401(k) with 4% match

Comprehensive healthcare coverage

Paid time off and flexible PTO

Access to AI tools and tech resources

Parental leave up to 12 weeks

Meals and commuter benefits

Hybrid rhythm with in-office days

Job summary

Homebase is seeking a Salesforce Administrator to elevate our customer experience by optimizing Service Cloud operations. In this role, you will manage Salesforce administration, ensuring efficiency in case management and support workflows.

We’re looking for candidates with a solid background in Salesforce, especially in Customer Support environments. The ideal applicant should have relevant certifications and experience with ticketing systems. Homebase offers hybrid work flexibility along with comprehensive benefits.

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Proven ability to support Customer Support and Sales Support teams.
• Strong communication and service orientation.

Responsibilities

• Administer and optimize Salesforce Service Cloud operations.
• Manage high-volume request queue effectively.
• Enhance team productivity with automated solutions.

Skills

Salesforce administration

Service Cloud expertise

Declarative skills

AI fluency

Organizational skills

Education

Salesforce Administrator certification

Service Cloud Consultant certification

Tools

Linear

Jira

Talkdesk

Calendly

Job description

Homebase is seeking a Salesforce Administrator to elevate our customer experience by optimizing Service Cloud operations. In this role, you will manage Salesforce administration, ensuring efficiency in case management and support workflows.

We’re looking for candidates with a solid background in Salesforce, especially in Customer Support environments. The ideal applicant should have relevant certifications and experience with ticketing systems. Homebase offers hybrid work flexibility along with comprehensive benefits.