Senior Salesforce Admin — Service Cloud Expert, AI-Driven Ops

Cacheflow; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

401(k) with 4% match

Flexible PTO

Paid AI tool access

Up to 12 weeks paid parental leave

Job summary

Cacheflow in Houston, Texas is looking for a Salesforce Administrator to enhance customer support capabilities. You will be responsible for case management, user management, and improving team productivity through Salesforce optimizations. The role requires 3+ years of Salesforce experience and relevant certifications.

We offer a comprehensive benefits package including stock options, healthcare, and paid time off, along with a supportive hybrid work environment.

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Salesforce Administrator certification required.
• Strong Service Cloud expertise in case management.

Responsibilities

• Own the day-to-day Service Cloud administration.
• Manage Salesforce admin requests from Sales and Support.
• Maintain data hygiene and integrity.

Skills

Salesforce Administration

Service Cloud Expertise

Strong Communication

Organizational Skills

AI Fluency

Education

Salesforce Administrator Certification

Service Cloud Consultant Certification

Tools

Linear

Jira

Talkdesk

Calendly

Job description

Cacheflow in Houston, Texas is looking for a Salesforce Administrator to enhance customer support capabilities. You will be responsible for case management, user management, and improving team productivity through Salesforce optimizations. The role requires 3+ years of Salesforce experience and relevant certifications.

We offer a comprehensive benefits package including stock options, healthcare, and paid time off, along with a supportive hybrid work environment.