Senior Salesforce Administrator (Hybrid)

Homebase; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

401(k) match

Health insurance

Paid time off

AI tools access

Parental leave

Flexible work options

Commuter benefits

Team offsites

Job summary

Homebase is seeking a Salesforce Administrator to enable our Customer Experience teams. You’ll own Service Cloud administration, ensure data integrity, and optimize case management and workflows to power our support operations.

You’ll work across Sales and Support, manage user licenses, and implement declarative automations while integrating GTM tools like Talkdesk and Calendly. AI-enabled docs and training are part of the role, helping scale our processes.

Qualifications

• 3+ years hands-on Salesforce administration experience, primarily supporting Customer Support teams.
• Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred.
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge.
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue.
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
• Strong service orientation and clear communication—comfortable partnering with Sales and Support stakeholders.
• Strong organizational skills—prioritizing high volume requests with clarity.
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work.

Responsibilities

• Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and workflows.
• Serve as the first responder for Salesforce admin requests from Sales and Support—user/license management, profiles/permission sets, page layouts, fields, views, and reporting.
• Triage and manage the RevOps request queue in Linear—prioritize, route, resolve; escalate complex builds with context.
• Build and maintain declarative automation (Flows, validation rules, approvals) for Sales/Support processes.
• Maintain data hygiene and integrity—deduplication, imports, mass updates, data-quality monitoring.
• Support GTM stack integrations touching Salesforce (Talkdesk, Calendly) with senior team support.
• Create and maintain documentation, user guides, and light training for Salesforce processes.
• Use AI tools to accelerate work—drafting docs, triaging requests, troubleshooting.

Skills

Salesforce Admin

Service Cloud

Omni-Channel

Data hygiene

Education

Salesforce Administrator certification

Service Cloud Consultant certification (preferred)

Tools

Linear

Jira

Talkdesk

Calendly

Job description

Location

Houston

Employment Type

Full time

Location Type

Hybrid

Department

Customer Experience

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

Your Impact Starts Here

As our Salesforce Administrator, you'll play a pivotal role in enabling the teams that serve and grow our customers every day. Leveraging deep Sales and Service Cloud expertise, you'll own and optimize case management, queues, and support workflows that power our Customer Experience. You'll serve as the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable. Your work will directly improve team productivity, streamline operations, and help deliver exceptional experiences for our customers.

These are the key ways you’ll contribute and create impact in this role:

• Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.
• Serve as the first responder for Salesforce admin requests from Sales and Support—user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.
• Triage and manage the RevOps request queue in Linear—intake, prioritize, route, and resolve tickets; elevate complex builds to senior RevOps engineers with clear, well-scoped context.
• Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.
• Maintain data hygiene and integrity—deduplication, imports, mass updates, and routine data-quality monitoring.
• Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.
• Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.
• Use AI tools to accelerate your own work—drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.

The Foundation for Success -

These are the experiences and strengths that will set you up for success in this role:

• 3+ years of hands‑on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed.
• Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred.
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge.
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high‑volume request queue.
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
• Strong service orientation and clear communication—comfortable partnering directly with Sales and Support stakeholders.
• Strong organizational skills—able to prioritize and move a high volume of requests with clarity.
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting.

The Homie Way -

These principles guide everything we do—from how we work and make decisions to how we show up for each other.

• Be Customer Obsessed – Solve problems with empathy and creativity.
• Move Fast, Learn Fast – Experiment, take action, and grow every day.
• Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.
• Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.
• Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

What We Offer

• Ownership & Financial Security: Stock options + 401(k) with 4% match
• Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
• Paid Time Off: Flexible PTO + company holidays + designated focus periods
• AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.
• Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
• Work Your Way: Work From Anywhere Month + meeting‑free weeks yearly
• Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
• Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday -Thursday are our required in‑office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

What to Expect During the Interview Process

Belonging at Homebase -

We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Homebase is the everything app for hourly teams—built to simplify the day‑to‑day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.