Senior Salesforce Administrator (Hybrid)

Homebase; Georgia; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Stock options and 401(k) with 4% match

Comprehensive healthcare coverage

Paid time off and flexible PTO

Access to AI tools and tech resources

Parental leave up to 12 weeks

Meals and commuter benefits

Hybrid rhythm with in-office days

Job summary

Homebase is seeking a Salesforce Administrator to elevate our customer experience by optimizing Service Cloud operations. In this role, you will manage Salesforce administration, ensuring efficiency in case management and support workflows.

We’re looking for candidates with a solid background in Salesforce, especially in Customer Support environments. The ideal applicant should have relevant certifications and experience with ticketing systems. Homebase offers hybrid work flexibility along with comprehensive benefits.

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Proven ability to support Customer Support and Sales Support teams.
• Strong communication and service orientation.

Responsibilities

• Administer and optimize Salesforce Service Cloud operations.
• Manage high-volume request queue effectively.
• Enhance team productivity with automated solutions.

Skills

Salesforce administration

Service Cloud expertise

Declarative skills

AI fluency

Organizational skills

Education

Salesforce Administrator certification

Service Cloud Consultant certification

Tools

Linear

Jira

Talkdesk

Calendly

Job description

At Homebase, you’ll join a bold, fast‑moving team dedicated to helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real‑world impact. Every team member raises the bar, supports one another, and celebrates wins together.

Impact Starts Here

As our Salesforce Administrator, you’ll play a pivotal role enabling teams that serve and grow our customers daily. Leveraging deep Sales and Service Cloud expertise, you’ll own and optimize case management, queues, and support workflows that power our Customer Experience. You’ll be the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable. Your work will directly improve team productivity, streamline operations, and help deliver exceptional experiences for our customers.

Key Responsibilities

• Own the full stack, day‑to‑day Service Cloud administration—case management, queues, assignment and escalation rules, Omni‑Channel routing, macros, and the support workflows that keep the Customer Support team efficient.
• Serve as the first responder for Salesforce admin requests from Sales and Support—user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.
• Triage and manage the RevOps request queue in Linear—intake, prioritize, route, and resolve tickets; and elevate complex builds to senior RevOps engineers with clear, well‑scoped context.
• Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.
• Maintain data hygiene and integrity—deduplication, imports, mass updates, and routine data‑quality monitoring.
• Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.
• Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.
• Use AI tools to accelerate your own work—drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.

Required Experience

• 3+ years of hands‑on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed.
• Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred.
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni‑Channel, and Knowledge.
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high‑volume request queue.
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
• Strong service orientation and clear communication—comfortable partnering directly with Sales and Support stakeholders.
• Strong organizational skills—able to prioritize and move a high volume of requests with clarity.
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting.

Benefits

• Ownership & financial security: Stock options and 401(k) with 4% match.
• Comprehensive healthcare: Medical, dental, and vision coverage with FSA options.
• Paid time off: Flexible PTO, company holidays, and designated focus periods.
• Access to paid AI tools and other tech resources.
• Parental leave up to 12 weeks after 6 months of service.
• Life insurance and short/long‑term disability coverage.
• Flexible work model: Work from Anywhere Month and meeting‑free weeks yearly.
• Workspace perks: Meals, commuter benefits, team offsites, and Customer Days.
• Hybrid rhythm: Monday‑Thursday required in‑office days.

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

At Homebase, we celebrate diversity and are proud to be an equal‑opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status.