Salesforce Engineer - Service Cloud & AI (Remote)

Cloud Brite Systems India Private Limited; Washington, Virginia (District of Columbia, IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Brite Systems is seeking a Salesforce Engineer to build and configure Service Cloud and Agentforce Voice for a modernized contact-center and loan-servicing workflow. You will work under the Salesforce Lead Engineer to deliver scalable solutions for government and nonprofit clients.

The role requires 4+ years of Salesforce development, Service Cloud expertise, and Agile/Scrum delivery experience. Remote/hybrid work is available, with occasional in-person meetings.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 4+ years of Salesforce development experience.
• Experience with Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Prior experience delivering in an Agile/Scrum environment.
• Government contracting experience with a professional services/consulting organization a plus.

Responsibilities

• Configure and develop Service Cloud and Agentforce Voice features per designs approved by the Salesforce Lead Engineer.
• Build and unit-test Salesforce components supporting contact-center and loan-servicing use cases.
• Support integration testing with MuleSoft flows connecting Salesforce to Snowflake and legacy systems.
• Participate in two-week sprint ceremonies, including planning, review, and retrospective.
• Document configuration and support user acceptance testing sessions with client stakeholders.
• Assist with release deployment and post-release support under the Lead Engineer's release management process.

Skills

Agile/Scrum

Salesforce domain knowledge

Education

Bachelor's degree in Computer Science or equivalent

Tools

Salesforce Service Cloud

Agentforce

MuleSoft

Job description

Brite Systems is seeking a Salesforce Engineer to build and configure Service Cloud and Agentforce Voice for a modernized contact-center and loan-servicing workflow. You will work under the Salesforce Lead Engineer to deliver scalable solutions for government and nonprofit clients.

The role requires 4+ years of Salesforce development, Service Cloud expertise, and Agile/Scrum delivery experience. Remote/hybrid work is available, with occasional in-person meetings.