Senior Salesforce Admin & FSM Delivery Lead

Kelso Industries; Salt Lake City (UT); On-site; USD 120,000 - 170,000; Full time

Job summary

Kelso Industries is seeking an Operational Systems Manager to own and optimize the platforms that run revenue and field operations, including Salesforce FSM, Sales Cloud, and Service Cloud. This role combines hands‑on administration with strategic rollout to OpCos across the organization.

You will lead implementation, drive adoption, and standardize processes while coordinating with field operations leaders and vendors. Travel to OpCo sites is required as part of leadership and training duties.

Qualifications

• 5+ years in business systems implementation or administration.
• Hands-on Service Cloud administration, not Sales Cloud alone: cases, queues, escalation rules, entitlements, console, omni‑channel routing.

Responsibilities

• Lead Salesforce FSM implementation from design through training, cutover and hypercare.
• Roll out CRM to remaining OpCos, creating a repeatable deployment playbook.
• Own senior Salesforce administration across Sales Cloud, Service Cloud and Field Service: users, permissions, flows, release and license management.
• Drive adoption through training, change management, and governance across OpCos; monitor data quality and usage metrics.

Skills

Leadership

Adoption & change management

Data quality

Travel readiness

Cross-site coordination

Education

Salesforce Administrator Certification

Tools

Salesforce

NetSuite

MuleSoft

Job description

Kelso Industries is seeking an Operational Systems Manager to own and optimize the platforms that run revenue and field operations, including Salesforce FSM, Sales Cloud, and Service Cloud. This role combines hands‑on administration with strategic rollout to OpCos across the organization.

You will lead implementation, drive adoption, and standardize processes while coordinating with field operations leaders and vendors. Travel to OpCo sites is required as part of leadership and training duties.