Senior Sales & Pet Care Mentor

Petco; Shrewsbury (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Financial benefits (401K)

Incentives

Paid time off

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional customer experiences in a Pet Care Center retail environment. You’ll mentor newer associates, support store operations, and help drive sales with compassionate service rooted in a love for pets.

This role emphasizes mentoring, opening/closing tasks, and resilient teamwork to maintain a welcoming store atmosphere and a strong service standard every shift.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.]
• Assist management with escalated customer concerns and operational needs.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Cash handling

Basic math

Tools

Cash register

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional customer experiences in a Pet Care Center retail environment. You’ll mentor newer associates, support store operations, and help drive sales with compassionate service rooted in a love for pets.

This role emphasizes mentoring, opening/closing tasks, and resilient teamwork to maintain a welcoming store atmosphere and a strong service standard every shift.