Pet Care Sales Leader — Mentor & Customer Champion

Petco; Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver knowledgeable, compassionate service on the sales floor of a Pet Care Center retail environment. You will mentor newer associates, support leadership, and help maintain a clean, well-stocked store while assisting customers with product selections and services.

Join a purpose-driven team that values pets and people, with opportunities to grow leadership skills and contribute to a positive store culture.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist with opening and closing procedures as assigned.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist management with escalated customer concerns and operational needs.

Skills

Retail experience

Pet care knowledge

Communication skills

Multitasking

Cash handling

Job description

Petco is seeking a Senior Sales Associate to deliver knowledgeable, compassionate service on the sales floor of a Pet Care Center retail environment. You will mentor newer associates, support leadership, and help maintain a clean, well-stocked store while assisting customers with product selections and services.

Join a purpose-driven team that values pets and people, with opportunities to grow leadership skills and contribute to a positive store culture.