Pet Care Senior Sales & Leadership Mentor

Petco; Columbus (OH); On-site; USD 18,000 - 30,000; Full time

Job summary

Petco is an Equal Opportunity Employer. The Senior Sales Associate role centers on delivering exceptional experiences for pets and pet parents while supporting store success.

You will mentor newer associates, assist leadership, and provide knowledgeable, compassionate service grounded in a passion for pets. You’ll greet customers, recommend products, process transactions, and help keep the sales floor clean, stocked, and inviting.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote health, safety, and proper care of all animals per Petco policies.
• Share accurate pet care knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets and customers.
• Greet customers and provide friendly, solution-focused service.
• Mentor and support new associates, reinforcing best practices.
• Assist with opening and closing procedures as assigned.

Skills

Retail experience

Customer service

Cash handling

Communication

Multitasking

Problem solving

Job description

Petco is an Equal Opportunity Employer. The Senior Sales Associate role centers on delivering exceptional experiences for pets and pet parents while supporting store success.

You will mentor newer associates, assist leadership, and provide knowledgeable, compassionate service grounded in a passion for pets. You’ll greet customers, recommend products, process transactions, and help keep the sales floor clean, stocked, and inviting.