Senior Pet Care Sales Lead & Mentor

Petco; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

Petco is seeking a Senior Sales Associate for our Pet Care Center. In this role you’ll mentor newer associates, assist leadership on the floor, and deliver knowledgeable service to pet parents while supporting store operations.

You’ll greet customers, process sales, restock, manage returns, and help keep the store clean and inviting. The position requires 1+ year retail experience and a passion for animals; availability includes evenings, weekends, and holidays.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Skills

Retail experience

Pet care knowledge

Customer service

Multitasking

Problem solving

Job description

Petco is seeking a Senior Sales Associate for our Pet Care Center. In this role you’ll mentor newer associates, assist leadership on the floor, and deliver knowledgeable service to pet parents while supporting store operations.

You’ll greet customers, process sales, restock, manage returns, and help keep the store clean and inviting. The position requires 1+ year retail experience and a passion for animals; availability includes evenings, weekends, and holidays.