Senior Pet Care Sales Lead — Mentor & On Floor

Petco; Monroeville (Allegheny County); On-site; USD 21,000 - 25,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents in our Pet Care Center retail environment. You will mentor newer associates, support store operations, and help ensure knowledgeable, compassionate service grounded in a passion for pets.

You’ll handle product recommendations, process sales and returns, assist with merchandising, and support opening and closing procedures while maintaining a clean, welcoming store floor.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.
• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.
• Customers feel welcomed, supported, and confident in their purchases.
• New associates are well-trained and supported.
• The sales floor is clean, organized, and well-stocked.
• Store goals are supported through strong service and teamwork.

Skills

Retail experience

Pet care knowledge

Customer service

Communication skills

Multitasking

Cash handling

Problem solving

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents in our Pet Care Center retail environment. You will mentor newer associates, support store operations, and help ensure knowledgeable, compassionate service grounded in a passion for pets.

You’ll handle product recommendations, process sales and returns, assist with merchandising, and support opening and closing procedures while maintaining a clean, welcoming store floor.