Senior Sales Ops Analyst: Salesforce & CPQ Expert

CarGurus LLC; Boston (MA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Equity for all employees

Flexible hybrid model

Daily lunch

Job summary

CarGurus LLC is seeking a Senior Sales Operations Analyst to resolve high-impact Sales and Service issues and strengthen revenue operations. The role spans Salesforce/CPQ operations, change management, and cross-functional problem solving.

The candidate will lead systemic investigations, support major account work, and partner with Sales, Product, Finance, Legal, and others to drive scalable solutions while improving business continuity and reducing manual work.

Qualifications

• 5 years of experience in Sales Operations or Analyst function.
• 3+ years of experience using Salesforce or other CRM software to develop business solutions (certifications preferred).
• Proficient in GSuite applications.
• Experience with bulk data management tools such as G-Connector and Salesforce Data Loader, including controlled updates, data validation, and maintaining data integrity.
• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment.
• Detail-oriented individual with the ability to quickly ramp up on new projects, the needs of the business, and technologies.
• Strong presentation, communication (written and verbal) skills, and interpersonal skills.
• Demonstrated flexibility and willingness to support urgent revenue escalations.

Responsibilities

• Lead resolution of complex, ambiguous, and high-impact Sales issues, including large account or contract rebuilds, revenue attribution issues, system configuration changes, and product or process launch support.
• Triage systemic issues and emerging patterns; assess business impact, determine appropriate ownership, and coordinate resolution across Sales, Enterprise Applications, Product, Finance, Commissions, Legal, and vendor partners.
• Serve as a subject matter expert for Salesforce Sales Cloud, Service Cloud, and CPQ processes, including accounts, opportunities, quotes, quote lines, approvals, fulfillment, validation rules, permissions, and related operational workflows.
• Lead operational change management for new products, system releases, policy updates, and process changes; assess readiness, define operating procedures, coordinate stakeholder communication, and ensure changes are adopted effectively.
• Design and maintain scalable processes, controls, playbooks, and exception documentation that make complex work repeatable and reduce dependence on informal knowledge.
• Identify opportunities to eliminate manual work through process standardization, automation, and AI-enabled solutions; partner with technical teams to ensure operational requirements are captured and measurable.
• Act as a consultative and proactive business partner to Sales and Service leaders, providing guidance on best practices, policy interpretation, risk, and operational tradeoffs.

Skills

Sales operations

CRM

Analytical skills

Problem solving

Communication

Presentation

Detail-oriented

Adaptability

Tools

Salesforce

G Suite

G-Connector

Salesforce Data Loader

Job description

CarGurus LLC is seeking a Senior Sales Operations Analyst to resolve high-impact Sales and Service issues and strengthen revenue operations. The role spans Salesforce/CPQ operations, change management, and cross-functional problem solving.

The candidate will lead systemic investigations, support major account work, and partner with Sales, Product, Finance, Legal, and others to drive scalable solutions while improving business continuity and reducing manual work.