Senior Sales Ops Analyst — Salesforce & CPQ Expert

Cargurus; Boston (MA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Daily free lunch

New car discount

Wellness apps

Commuting cost coverage

Hybrid work model

Generous time off

Job summary

CarGurus is seeking a Senior Sales Operations Analyst in Boston to resolve complex sales and service issues, support Salesforce/CPQ, and drive scalable processes with cross-functional teams. You will influence policy, data integrity, and operational readiness.

The role requires 5 years in Sales Ops, 3+ years with Salesforce, strong analytical and communication skills, and a capability to thrive in a hybrid workplace. Comprehensive compensation and RSU components are included.

Qualifications

• 5 years of experience in Sales Operations or Analyst function.
• 3+ years of experience using Salesforce or other CRM software to develop business solutions (certifications preferred).
• Proficient in GSuite applications.
• Experience with bulk data management tools such as G-Connector and Salesforce Data Loader, including controlled updates, data validation, and maintaining data integrity.
• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment.
• Detail-oriented individual with the ability to quickly ramp up on new projects, the needs of the business, and technologies.
• Strong presentation, communication (written and verbal) skills, and interpersonal skills.
• Demonstrated flexibility and willingness to support urgent revenue escalations.

Responsibilities

• Lead resolution of complex, ambiguous, and high-impact Sales issues, including large account or contract rebuilds, revenue attribution issues, system configuration changes, and product or process launch support.
• Triage systemic issues and emerging patterns; assess business impact, determine appropriate ownership, and coordinate resolution across Sales, Enterprise Applications, Product, Finance, Commissions, Legal, and vendor partners.
• Serve as a subject matter expert for Salesforce Sales Cloud, Service Cloud, and CPQ processes, including accounts, opportunities, quotes, quote lines, approvals, fulfillment, validation rules, permissions, and related operational workflows.
• Lead operational change management for new products, system releases, policy updates, and process changes; assess readiness, define operating procedures, coordinate stakeholder communication, and ensure changes are adopted effectively.
• Design and maintain scalable processes, controls, playbooks, and exception documentation that make complex work repeatable and reduce dependence on informal knowledge.
• Identify opportunities to eliminate manual work through process standardization, automation, and AI-enabled solutions; partner with technical teams to ensure operational requirements are captured and measurable.
• Act as a consultative and proactive business partner to Sales and Service leaders, providing guidance on best practices, policy interpretation, risk, and operational tradeoffs.

Skills

Salesforce expertise

CRM proficiency

GSuite proficiency

Analytical thinking

Communication skills

Detail-oriented

Flexibility under pressure

Tools

G-Connector

Salesforce Data Loader

Job description

CarGurus is seeking a Senior Sales Operations Analyst in Boston to resolve complex sales and service issues, support Salesforce/CPQ, and drive scalable processes with cross-functional teams. You will influence policy, data integrity, and operational readiness.

The role requires 5 years in Sales Ops, 3+ years with Salesforce, strong analytical and communication skills, and a capability to thrive in a hybrid workplace. Comprehensive compensation and RSU components are included.