Remote Sales Ops Analyst: Elevate Service & Supply Chain

CRG; Charlotte (NC); Remote; USD 80,000 - 97,000; Full time

Job summary

CRG is seeking a detail-oriented Sales Operations Analyst to support global service operations, supply chain coordination, and customer success initiatives. This role will act as a liaison between internal teams, field service personnel, and external partners to improve operational efficiency and manage spare parts demand.

The ideal candidate has 3+ years in service or sales operations, strong Excel and Power BI skills, and experience with ERP/CRM systems.

Qualifications

• 3+ years in service operations, sales operations, supply chain, or related business operations.
• Proficient in Excel for data analysis, reporting, and manipulation.
• Experience navigating and interpreting Power BI dashboards and reports.
• Understanding of demand forecasting, inventory planning, supply chain processes, or service operations.

Responsibilities

• Coordinate operational needs with supply chain, customer success, technical support, and field service teams.
• Manage spare parts demand planning, inventory forecasting, and supply chain coordination.
• Analyze operational data, identify trends, and develop reports using Excel and Power BI.
• Evaluate processes, identify inefficiencies, and implement improvements to streamline service operations.
• Coordinate new product introductions, inventory requirements, and operational transitions to support service readiness.
• Serve as primary contact between internal departments, field teams, and external partners regarding updates, availability, and timelines.
• Participate in forecasting discussions, operational reviews, and escalation meetings to resolve issues.
• Support global initiatives and communicate operational insights and recommendations to senior leadership.

Skills

Microsoft Excel proficiency

Strong analytical skills

Cross-functional collaboration

Communication

Tools

Power BI

Oracle

Salesforce

Job description

CRG is seeking a detail-oriented Sales Operations Analyst to support global service operations, supply chain coordination, and customer success initiatives. This role will act as a liaison between internal teams, field service personnel, and external partners to improve operational efficiency and manage spare parts demand.

The ideal candidate has 3+ years in service or sales operations, strong Excel and Power BI skills, and experience with ERP/CRM systems.