Senior Sales Operations Analyst — Forecasting & Dashboards

RiseMe; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO & Holiday Entitlement Policy

Work from Abroad

Team Meet ups & Company Socials

Work From Home Budget

Referral Scheme

Enhanced Parental Leave

Job summary

Synthesia is seeking a Senior Sales Operations Analyst in New York to drive reporting, forecasting, and GTM process improvements. You’ll own Salesforce configurations, build dashboards, and partner with Sales, Finance, and RevOps to surface insights for leadership.

You’ll design territory planning, lead routing, and quote-to-cash workflows, model commission plans, and support quota setting while translating data into clear recommendations for senior stakeholders.

Qualifications

• 3–5+ years in a Sales Operations, Revenue Operations, or Business Analyst role (SaaS experience preferred)
• Strong hands-on experience with Salesforce (admin-level configuration a plus)
• Advanced Excel/Google Sheets skills; SQL and/or BI tool experience (Tableau, Looker, Omni) a strong plus
• Track record of building reporting and forecasting models used by sales leadership
• Comfortable working cross-functionally with Sales, Finance, and Marketing stakeholders
• Strong analytical and process-improvement mindset — able to translate messy data into clear recommendations
• Excellent communication skills; able to present findings to senior stakeholders

Responsibilities

• Drive reporting & analytics — Build and maintain dashboards for pipeline, forecast, quota attainment, and funnel conversion; deliver regular reporting to sales leadership
• Support forecasting — Prepare and validate the data behind weekly/monthly/quarterly forecast calls
• Design sales processes — Improve territory planning, lead routing, deal desk operations, and quote-to-cash workflows
• Support compensation & quota planning — Model commission plans, calculate payouts, and assist with quota-setting analysis alongside Finance
• Partner cross-functionally — Work with Marketing, Customer Success/RevOps, and Finance on GTM efficiency initiatives and shared reporting needs
• Identify and troubleshoot — Proactively spot process breakdowns or data issues and drive fixes

Skills

Sales operations

Salesforce admin

Excel/Sheets

Forecasting & reporting

Cross-functional collaboration

Tools

SQL

Tableau

Looker

Omni BI

Job description

Synthesia is seeking a Senior Sales Operations Analyst in New York to drive reporting, forecasting, and GTM process improvements. You’ll own Salesforce configurations, build dashboards, and partner with Sales, Finance, and RevOps to surface insights for leadership.

You’ll design territory planning, lead routing, and quote-to-cash workflows, model commission plans, and support quota setting while translating data into clear recommendations for senior stakeholders.