Senior Sales Operations Analyst - Forecasts & Dashboards

Synthesia; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Synthesia is seeking a Senior Sales Operations Analyst to help our sales organization run efficiently, scale, and forecast accurately. You will own the systems, data, and processes powering our go-to-market motion, partnering with Sales, Finance, and RevOps to surface insights for leadership.

This hands-on role requires deep Salesforce configuration, as well as building forecast models and presenting pipeline analyses to sales leadership.

Qualifications

• 3–5+ years in a Sales Operations, Revenue Operations, or Business Analyst role (SaaS experience preferred).
• Strong hands-on experience with Salesforce (admin-level configuration a plus).
• Advanced Excel/Google Sheets skills; SQL and/or BI tool experience (Tableau, Looker, Omni) a strong plus.
• Track record of building reporting and forecasting models used by sales leadership.
• Comfortable working cross-functionally with Sales, Finance, and Marketing stakeholders.
• Strong analytical and process-improvement mindset — able to translate messy data into clear recommendations.
• Excellent communication skills; able to present findings to senior stakeholders.

Responsibilities

• Drive reporting & analytics — Build and maintain dashboards for pipeline, forecast, quota attainment, and funnel conversion; deliver regular reporting to sales leadership
• Support forecasting — Prepare and validate the data behind weekly/monthly/quarterly forecast calls
• Design sales processes — Improve territory planning, lead routing, deal desk operations, and quote-to-cash workflows
• Support compensation & quota planning — Model commission plans, calculate payouts, and assist with quota-setting analysis alongside Finance
• Partner cross-functionally — Work with Marketing, Customer Success/RevOps, and Finance on GTM efficiency initiatives and shared reporting needs
• Identify and troubleshoot — Proactively spot process breakdowns or data issues and drive fixes

Skills

Sales Operations

Forecasting

Cross-functional collaboration

Analytical mindset

Communication skills

Tools

Salesforce

Excel

Google Sheets

SQL

Tableau

Looker

Omni

Job description

Synthesia is seeking a Senior Sales Operations Analyst to help our sales organization run efficiently, scale, and forecast accurately. You will own the systems, data, and processes powering our go-to-market motion, partnering with Sales, Finance, and RevOps to surface insights for leadership.

This hands-on role requires deep Salesforce configuration, as well as building forecast models and presenting pipeline analyses to sales leadership.