Sales Operations Lead — Forecasting & CRM Excellence

Clutch Canada; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Snyk is seeking a detail-oriented Sales Operations Manager to ensure our GTM engine runs smoothly through weekly reports, forecasting, and data-driven insights. You’ll leverage Salesforce and other sources to deliver reliable metrics and enable strategic decisions as we scale.

You'll work with the Strategy & Operations team to maintain data integrity, support planning cycles, and improve processes. Collaboration with Sales leadership and training of new hires on CRM tools are key parts of the

Qualifications

• 2-4 years of experience in a sales operations, business operations, or analytics role in SaaS/tech.
• Strong Excel skills and comfort with data from multiple sources.
• Working knowledge of Salesforce or a comparable CRM for reporting and dashboards.
• Detail-oriented with a track record of accurate, timely reports.
• Able to follow established processes and flag improvements proactively.
• Strong communication skills for cross-functional collaboration.
• Ability to manage multiple recurring deliverables and deadlines.
• Familiarity with BI tools such as Looker is a plus.
• Bachelor's degree in economics, finance, business, or related field preferred.

Responsibilities

• Create and maintain weekly operations reports and sales forecast rollups.
• Track and report on core sales KPIs using established dashboards.
• Support ad hoc sales analytics from Salesforce and other sources.
• Assist with annual and quarterly planning, including data prep for segmentation, territory assignments, and quota deployment.
• Maintain the accuracy and hygiene of CRM data underpinning sales reporting.
• Partner with Sales Managers to answer day-to-day questions about tools, processes, and reporting.
• Follow established sales operations processes and flag gaps or inconsistencies.
• Help train sales hires on CRM and sales tools during onboarding.
• Support rollout of new tools and process changes by testing updates and gathering feedback.

Skills

Excel skills

Sales operations experience

CRM reporting

Attention to detail

Process adherence

Cross-functional communication

Multi-deliverables management

Looker knowledge

Education

Bachelor's degree in economics, finance, business, or related field

Tools

Salesforce

Looker

Job description

Snyk is seeking a detail-oriented Sales Operations Manager to ensure our GTM engine runs smoothly through weekly reports, forecasting, and data-driven insights. You’ll leverage Salesforce and other sources to deliver reliable metrics and enable strategic decisions as we scale.

You'll work with the Strategy & Operations team to maintain data integrity, support planning cycles, and improve processes. Collaboration with Sales leadership and training of new hires on CRM tools are key parts of the