Senior Sales Operations Analyst

Oscar Health; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Oscar Health is seeking a Senior Analyst, Growth Operations to join the Growth Operations team to support and optimize Oscar’s sales channels and partnerships. You will report to the Manager, Sales Operations and lead onboarding for key distribution partners to enable selling and enrollment of Oscar products.

You will identify gaps in sales processes, develop recommendations to improve efficiency, handle complex escalations, and collaborate across Sales, Operations, and Marketing while

Qualifications

• 3+ years in operations or similar role with a team-based approach.
• Experience with CRMs and sales operations solutions.
• Experience in healthcare or insurance industries.
• Experience using basic SQL queries to pull data from databases.

Responsibilities

• Support and optimize Oscar’s sales channels and partnerships.
• Manage implementations and onboarding for key distribution partners.
• Identify gaps in sales processes and recommend efficiency improvements.
• Provide advanced support on escalations and conduct root-cause analysis.
• Act as SME for staff across Sales, Operations, and Marketing and contribute to cross-functional projects.
• Monitor key operational metrics and inform management of trends and insights.
• Ensure compliance with applicable laws and regulations.
• Other duties as assigned.

Skills

SQL queries

Team-based work

Operations experience

Healthcare knowledge

Tools

Salesforce

Zendesk

Job description

• Senior Analyst, Growth Operations will work on the Oscar Growth Operations team to support and optimize Oscar’s sales channels and partnerships
• You will report into the Manager, Sales Operations
• Manage implementations and onboarding operations with key distribution partners to enable them to sell and enroll Oscar products
• Identify and resolve gaps within our sales processes and develop recommendations on how to improve efficiency of our various sales channels
• Provide advanced support on complex escalations and work across the organization to identify root causes and manage resolution
• Be subject matter expert for staff members across Sales, Operations, and Marketing, and contribute to cross-functional projects across the organization
• Monitor key operational metrics and keep management informed of trends and insights
• Compliance with all applicable laws and regulations
• Other duties as assigned

Experience using basic SQL queries to pull data from databases3+ years of experience working on projects with a team-based approach3+ years of experience in an operations role, or other relevant experienceExperience working with CRMs and sales operations solutions (Salesforce, Zendesk)Experience working within healthcare or insurance industries