Senior Analyst, Sales Operations

Oscar Health; New York (NY); Hybrid; USD 79,488 - 104,328; Full time

Benefits offered by this job

Unlimited vacation

Performance bonuses

Benefits package

Job summary

Oscar Health is hiring a Senior Analyst, Growth Operations to join our Sales Operations Team in New York. This role supports and optimizes Oscar’s sales channels and partnerships, reporting to the Manager, Sales Operations.

The position is based in our New York office with a hybrid schedule requiring three in-office days per week, with Thursdays fixed for team meetings. You will analyze operational data, help onboard distribution partners, and drive improvements across our sales processes.

Qualifications

• 3+ years of experience in an operations role.
• 3+ years of experience delivering team-based projects.
• Experience using SQL queries to pull data from databases.

Responsibilities

• Manage implementations and onboarding operations with key distribution partners to enable them to sell and enroll Oscar products
• Identify and resolve gaps within our sales processes and develop recommendations on how to improve efficiency of our various sales channels
• Provide advanced support on complex escalations and work across the organization to identify root causes and manage resolution
• Be subject matter expert for staff members across Sales, Operations, and Marketing, and contribute to cross-functional projects across the organization
• Monitor key operational metrics and keep management informed of trends and insights
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Operations experience

Team-based projects

SQL queries

Job description

Hi, we’re Oscar. We’re hiring a Senior Analyst, Sales Operations to join our Sales Operations Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

Senior Analyst, Growth Operations will work on the Oscar Growth Operations team to support and optimize Oscar’s sales channels and partnerships.

You will report into the Manager, Sales Operations.

Work Location: This position is based in our New York, NY office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency: The base pay for this role is: $79,488 - $104,328 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Manage implementations and onboarding operations with key distribution partners to enable them to sell and enroll Oscar products
• Identify and resolve gaps within our sales processes and develop recommendations on how to improve efficiency of our various sales channels
• Provide advanced support on complex escalations and work across the organization to identify root causes and manage resolution
• Be subject matter expert for staff members across Sales, Operations, and Marketing, and contribute to cross-functional projects across the organization
• Monitor key operational metrics and keep management informed of trends and insights
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 3+ years of experience in an operations role, or other relevant experience
• 3+ years of experience working on projects with a team-based approach
• Experience using basic SQL queries to pull data from databases

Bonus points

• Experience working with CRMs and sales operations solutions (Salesforce, Zendesk)
• Experience working within healthcare or insurance industries

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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Equal Opportunity Employer: At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.