Growth Operations Analyst

Namely; Tempe (AZ); Hybrid; USD 55,890 - 73,362; Full time

Job summary

Oscar is hiring a Growth Operations Analyst to join our Producer Oversight Team in Tempe, AZ. The role focuses on managing key sales operations processes, developing best-practice workflows, and training teammates. You will partner cross-functionally to design tools and processes that scale with our growing health insurance platform.

You will report to the Associate Director of Sales Operations. The base pay ranges from $26.87 to $35.27 per hour, with benefits and vacation accrual policies.

Qualifications

• 1+ years of work experience in health insurance, utilization management, or operations.
• 1+ years of experience with Google Sheets, Excel, and databases.
• 1+ years of experience building workflows, improving operations, or managing projects.

Responsibilities

• Manage sales operations processes
• Be the SME on workflows and best practices. Support the development of team members and issue resolution.
• Escalate issues through proactive identification and monitoring of processing to management or other teams and partner with them on resolution
• Create workflow documentation and resources for the team
• Lookup and pull data from databases using internal tools
• Build relationships with company partners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Google Sheets

Excel

Databases

Workflow design

SQL queries

Education

Bachelor's degree

Associates degree

Tools

SQL

Job description

Hi, we're Oscar. We're hiring a Growth Operations Analyst to join our Producer Oversight Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Growth Operations Analyst manages important processes and is the subject matter expert on workflows and best practices within a processing team, and provides support and training to other team members. You will use your expertise to partner cross-functionally to design new tools and to produce the best processes and procedures across departments.

You will report into the Associate Director of Sales Operations.

Work Location:

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $26.87 - $35.27 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year

Responsibilities:

• Manage sales operations processes
• Become the subject matter expert on workflows and best practices. Use this expertise to support the development of team members and support them on issue resolution.
• Escalate issues through proactive identification and monitoring of processing to management or other teams and partner with them on resolution
• Create workflow documentation and resources for the team
• Lookup and pull data from databases using internal tools
• Build relationships with company partners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 1+ years of work experience in health insurance, utilization management, or operations
• 1+ years of technical proficiency working with Google sheets, excel, and databases
• 1+ years of experience supporting building workflows, improving operations, or project management

Bonus points:

• A bachelor's degree, associates degree or equivalent work experience
• Prior work experience in tech, healthcare, audit, or management consulting
• Experience writing and running SQL queries

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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