Senior Sales Lead - Firearms Retail & Customer Experience

NORTH KANSAS CITY RANGE OPERATIONS LLC; Lenexa (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Discounts on products

Free Classes

Job summary

Range USA in Lenexa, KS is seeking a Senior Sales Associate to lead sales, deliver outstanding customer service, and support daily store operations. You will open/close procedures, manage registers, and ensure safety standards are upheld.

Join a team focused on meeting sales targets, building customer relationships, and delivering a best-in-class shopping experience in a fast-paced environment.

Qualifications

• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.

Skills

Retail sales

Customer service

Attention to detail

Communication skills

Confidential information handling

Flexible availability

Education

High School Diploma or Equivalent

Job description

Range USA in Lenexa, KS is seeking a Senior Sales Associate to lead sales, deliver outstanding customer service, and support daily store operations. You will open/close procedures, manage registers, and ensure safety standards are upheld.

Join a team focused on meeting sales targets, building customer relationships, and delivering a best-in-class shopping experience in a fast-paced environment.