Senior Sales Lead — Firearms & Customer Experience, Free Classes

Range-US; Hodgkins (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health ins

Unlimited Shooting – Free Classes

Industry-leading online and in-store -

Manufacturer rewards and points -

Paid training

Job summary

Range USA in Hodgkins, IL is hiring a Senior Sales Associate to lead sales and daily store operations while delivering a best-in-class customer experience. You will drive personal sales of firearms, memberships, and classes, and support opening/closing routines and safety standards.

The role requires 1–2 years of retail/customer service experience, strong compliance and communication skills, and flexible availability including nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.
• Safeguard confidential information and ensure all processes meet regulatory standards.
• Ensure range readiness, safety, and cleanliness always.
• Validate and escalate if needed parts requirements to ASL.

Skills

Customer service

Sales skills

Communication

Integrity

Attention to detail

Flexibility

Retail experience

Team leadership

Education

High School Diploma or equivalent

Job description

Range USA in Hodgkins, IL is hiring a Senior Sales Associate to lead sales and daily store operations while delivering a best-in-class customer experience. You will drive personal sales of firearms, memberships, and classes, and support opening/closing routines and safety standards.

The role requires 1–2 years of retail/customer service experience, strong compliance and communication skills, and flexible availability including nights, weekends, and holidays.