Senior Sales Enablement & Operations Lead

FiberFirst, LLC; Southlake, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

FiberFirst in Southlake, TX seeks a Sr. Sales Support Manager to drive operational excellence by overseeing sales support, partner channels, retention workflows, and commission accuracy.

You will lead cross-functional initiatives to optimize order workflows, manage third-party vendor relationships, and direct a dedicated sales save desk to improve installation ratios, training programs, and enablement. This role requires strong CRM, analytics, and leadership to deliver outstanding performance

Qualifications

• Extensive experience in sales support management, operations, or revenue enablement.
• Proven track record with external vendor relationships (such as door-knocking agencies) and retention or save desk operations.
• Strong financial acumen with demonstrated experience in sales commissions, structures, and payouts.
• Proficiency in CRM systems and workflow optimization to ensure maximum operational efficiency.

Responsibilities

• Channel & Vendor Management: Direct/manage third-party door-knocking vendor companies, set performance benchmarks, auditing lead generation quality, and aligning field efforts with company growth targets.
• Retention & Installation Optimization: Oversee a dedicated Sales Save Desk focused on mitigating cancellations, addressing customer objections, and driving a higher installation completion ratio for sold accounts.
• Commissions & Compensation: Compile, review, and approve sales team commission structures and payouts, ensuring accuracy, policy compliance, and timely distribution.
• Team Leadership & Development: Lead, mentor, and support a sales operations team, providing guidance and performance management to ensure maximum effectiveness.
• Sales Analytics & Reporting: Compile, analyze, and present key sales operational metrics, pipeline data, and installation trends to leadership to identify growth opportunities, track conversion ratios, and drive data-informed decision-making.
• Process & Workflow Optimization: Manage systems and order workflows to ensure seamless operations, accurate data management, and continuous improvement across departments.
• Cross-Functional Liaison: Act as a key bridge between Sales, Marketing, and Product teams, facilitating smooth communication and project execution for new initiatives.
• Incentives & Administration: Support sales leadership by managing sales contests, incentive programs, and administrative support functions.
• Training & Enablement: Develop and implement standardized onboarding processes, transform ad-hoc training materials into formalized learning modules, establish a centralized document repository, and conduct "train-the-trainer" sessions for new products and process launches.
• General Operations: Oversee departmental support functions including expense reporting, material procurement, and compliance reporting for critical training activities.
• Perform other duties as assigned.

Skills

Leadership

Cross-functional collaboration

CRM proficiency

Communication excellence

Analytical mindset

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM systems

Sales analytics tools

Workflow management tools

Job description

FiberFirst in Southlake, TX seeks a Sr. Sales Support Manager to drive operational excellence by overseeing sales support, partner channels, retention workflows, and commission accuracy.

You will lead cross-functional initiatives to optimize order workflows, manage third-party vendor relationships, and direct a dedicated sales save desk to improve installation ratios, training programs, and enablement. This role requires strong CRM, analytics, and leadership to deliver outstanding performance