Senior Sales Ops & Enablement Manager

FiberFirst; Southlake (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

FiberFirst is seeking a Sr. Sales Support Manager to guide operational excellence across sales support, partner channels, and retention workflows.

You will oversee a dedicated sales save desk, manage third-party vendor relationships, and direct commissions accuracy to maximize installation ratios. You will spearhead training and enablement programs, transform ad-hoc training into formal modules, and ensure data-driven decisions through sales analytics.

Qualifications

• Extensive experience in sales support management, operations, or revenue enablement.
• Proven track record in managing external vendor relationships and retention/save desk operations.
• Strong financial acumen with commissions review and payout experience.
• Proficiency in CRM systems and sales tools to ensure operational efficiency.

Responsibilities

• Channel & Vendor Management: Direct/manage third-party door-knocking vendor companies, set performance benchmarks, auditing lead generation quality, and aligning field efforts with company growth targets.
• Retention & Installation Optimization: Oversee a dedicated Sales Save Desk focused on mitigating cancellations and driving installation completion ratios.
• Commissions & Compensation: Compile, review, and approve sales team commission structures and payouts, ensuring accuracy and policy compliance.
• Team Leadership & Development: Lead, mentor, and support a sales operations team and performance management.
• Sales Analytics & Reporting: Compile and present sales metrics, pipeline data, and installation trends to leadership.
• Process & Workflow Optimization: Manage systems and order workflows for seamless operations.
• Cross-Functional Liaison: Facilitate communication between Sales, Marketing, and Product teams.
• Incentives & Administration: Support sales leadership with contests and administrative tasks.
• Training & Enablement: Develop onboarding processes and train-the-trainer sessions for new products.
• General Operations: Oversee expense reporting, procurement, and compliance training.

Skills

Sales operations

Vendor management

CRM systems

Data analysis

Collaboration

Leadership

Training & enablement

Job description

FiberFirst is seeking a Sr. Sales Support Manager to guide operational excellence across sales support, partner channels, and retention workflows.

You will oversee a dedicated sales save desk, manage third-party vendor relationships, and direct commissions accuracy to maximize installation ratios. You will spearhead training and enablement programs, transform ad-hoc training into formal modules, and ensure data-driven decisions through sales analytics.